Karl & Katie Costabel
Our office is closed until Monday, April 22, 2019.
If you need our assistance prior to the 22nd, please email us, as we will continue answering emails daily.
Problems? Questions? Try our help page for immediate assistance.
"Dear Karl and Katie, Thanks so much for getting back to me. We have had an increase in the number of requests for exchanges...We have had ten exchanges through HomeLink: Paris, Washington D.C., Quebec City, Victoria BC, the Big Island of Hawaii, Japan, southern Spain, North Conway New Hampshire, and 2 in Germany (Hamburg and Munich).
Every exchange has gone smoothly and we've experienced no problems at all. Sincerely,
"Katie & Karl, I cannot thank you enough for your help. This was a cliffhanger :-). It's great to know there truly are caring human beings behind the face of HomeLink. I am so enjoying this portal to home exchange travel. Thank you, Kathleen"
"Dear Karl and Katie, I guess it is just not your good looks that have you running the Homelink site. Your suggestion for the "command - “ simultaneous click of the keyboard did the job. I am back in business and looking for exchanges. Thank you so much. I especially appreciate how quickly you got back to me. Yo must have hundreds of inquiries. It is a pleasure working with you. Regards, Rick and Wendy"
"Hi Karl and Katie, I appreciate your quick response and assistance. Thank you. Jeri"
"You two are amazingly good at keeping the website straight and clean for us users. Thank you. Bob & Sally"
"Thank you SO MUCH for this comprehensive answer! I do appreciate your thoughtfulness! I will definitely move forward w HomeLink just based on my interaction with you! Awesomeness! You guys rock! Rochelle"
"Thanks so much. You are extremely generous and helpful. I can't tell you how many people we recommend to Homelink...it's been such a wonderful part of our life. We know of two couples who are now regular "customers" and we love to exchange ideas. Cathy"
"We will be unsubscribing after over 26 years as members. We are now in our 80’s and [our new home is not suited for exchanging]. Thanks for all the work that you do and the assistance as needed. We have had a great run. 23 countries and numerous states in our memory book. Too many experiences to write about, but never to forget. Thanks again. Linda and Fred"
"We really appreciate having such a great website and such a helpful family to work with. All the best, John and Deb"
"Dear Katie and Karl, Thank you so much for your great work on our listing. Tricia and I really appreciate it very much! Thanks again, Dan and Tricia"
"Thanks Katie & Karl, I appreciate your fast reply. Most helpful as always. Ciao, John"
"Dear Karl and Katie, I want to thank you for going the extra mile or two to help us find an exchange after one we had arranged had to be cancelled. I did not expect your company to put forth this extra effort, and it was greatly appreciated. Thank you so much. Jane"
“We have had ten exchanges through Homelink. Every exchange has gone smoothly and we've experienced no problems at all. You are providing a wonderful service for families all over the world. We can't thank you enough for all you do.”Patricia & Ernie
“Katie & Karl, Thank you so much for all your assistance today. I am much more confident now in my use of the new system and how I can keep my listings in top shape for getting trades. We love HomeLink and will use it for many years to come!” Carol,
“Hi Karl & Katie, Wow, your customer service & follow up is astounding!!” Vanessa
“Katie,Thanks so much for this information and for making the changes to our listings. Appreciate it. We have had the most enjoyable summer and fall, with a home exchange in New Brunswick. It allowed us time to explore the Maritime provinces of Canada and for the exchange couple to have our place on Orcas and then next year our home in Hawaii. This home exchange program is just the best! And so, thank you for the time and effort that you and Karl put into this. You are helping connect people around the world!" Dan
"Dear Katie, We love your site and continue to recommend it to friends interested in home exchanges! ...Thank you for the outstanding service and site." Mary & S.
“Many thanks, Katie. We are pleased it is all clarified and everything is now okay regarding our renewal. We are so looking forward to continuing our amazing travel experiences that HomeLink offers and we have just booked the flights for our 16th and 17th HomeLink exchanges… Best wishes,” Bill & Ruth
"Hi Katie, Thanks so much for your quick response. My husband would LOVE someone like you around the house for all his computer problems! Everything is back to normal and I responded to the people." Harriet.
“Dear Katie, You are so quick to respond that you beat me to the computer this morning! …Thank you for your help and caring. HomeLink has been so much fun!!” Sondra
"...Have done many hostings and youth exchanges, our kids have even used home link when they travel to get hostings from home link members. Homelink is a way of life for us. We have friends all over Europe, Australia, and Africa because of it. Thanks and happy trading." Deb & Ted.
“Katie, Thank you so much for the time you take to answer emails. We feel totally supported on our search adventure. What great advice you gave us! Am blown away by the support you offer. Thank you so much!” Barb
“Thanks, Katie! We are seeing the world thanks to you and Karl!” Sharon
"We may be among your oldest -- and longest term -- members, and we just want to take this opportunity to tell you how much we have loved being part of Homelink. We were introduced to it by the mother of a friend, probably twenty-five years ago. So thank you to both you and Karl for providing this wonderful service!!!!" Diane & Joel
"You both have been prompt and informative with the questions we've asked over the years, your rates are fair and your web site is perfect." Joe
"HomeLink is a wonderful organization for us. We have done 18 exchanges on 3 continents. It's a wonderful way to travel." Veronique
"HomeLink has been my only way to vacation for the past 7 years. I love the experience and have made wonderful friends." Dana
"Unlike other sites, listings are current with members who are active and interested in exchanges. Thank you for your good work and customer service." San Francisco
"Dear Katie & Karl, This was the most enjoyable experience imaginable. Your website and individual care were extremely important to us." Cyndy B
"Katie, Another compliment for your company. For every one request from another exchange company we are receiving three from HomeLink." Curtis & Gabrielle
"Thank you. I think you run a class act business. I appreciate the customer service so much! " Tom & Barbara
"The best example of customer response I believe I have ever received, even going back to the 1960's, when people were more considerate and responsive. Thank you." David C
"Dear Karl and Katie, I just want to thank you for the wonderful job you have done in creating and managing HomeLink so well." Washington DC
“…You guys do a fine job, everybody I know who is a member says that!” Linda, April 2015
"Hi Katie, Gosh, I just don't know how you always answer so fast with all the people you have to keep track of. Thanks for straightening out my site." L
"Wow, Katie! Customer Service Surpreme! Thanks for the info." John C
"Hello Katie, Thanks for your prompt and friendly assistance. I am enjoying HomeLink house swap and feel good about signing up." Best regards, M
"Thank you very much. It is a pleasure to get such a quick response." Barbara
“Katie, It is perfect!!!!! Thanks so much!!!! Mom and I decided to accept an exchange in Brussels and we are now looking at one in either France or Switzerland. Thank you for allowing us to travel through your hard work. I hope you know how much we appreciate you!!!!!!! Fondly” C, March 2015
"Hello, I am a new member and I am already making plans for a swap so thank you for all you do to make this happen." Judy
"Thank you Katie, We really like being part of the HomeLink crowd! You are the BEST", Tullis
"WE have enjoyed HomeLink house swap and especially the help you have given over the phone. The personal touch is great. We recommend it everywhere we go." L & J
"Wow! has it been 20 years? Thanks so much. Our Homelink exchanges have been some of our most memorable travels & always good experiences." C & C
"Hi Katie, thank you so much for being so honest! I really appreciate that! That's really great." Erica